- Technical team management/training/hiring/motivation/appraisal
- Coordination and implementation of new technologies
- Escalation point for issues and delegation of tasks amongst team
- Process evaluation and improvement
- Maintaining ISO27001 accreditation
- Generating workflows and reports on service desk activity
- Ensuring end-user satisfaction levels remain high
- ConnectWise products (highly beneficial)
- Microsoft 365, Teams, SharePoint, Entra ID
- Azure
- Networking
- Mature environment with no micro-management. You run things how best you see fit. They understand you are the expert!
- Paid IT Vendor Certifications (predominantly Microsoft)
- Mental Health days
- Private Medical cover
- Store discounts, free cinema tickets, phone insurance etc.