IT Helpdesk Manager

Hott Source Limited

Posted 6 hours ago, valid for 22 days

Potters Bar, Hertfordshire EN6 4DZ, England

£35,000 - £42,000 per annum

Full Time

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Sonic Summary

The IT Helpdesk Manager position in Potters Bar, UK offers a salary range of £50,000 - £60,000 depending on experience, along with excellent benefits.
The role requires previous experience as a Helpdesk Manager, focusing on team management, process improvement, and technical support.
Key responsibilities include managing the helpdesk team, maintaining ISO accreditation, and ensuring high levels of end-user satisfaction.
Candidates should have experience with ConnectWise products, Microsoft 365, Azure, and networking, among other technical skills.
The company promotes a mature work environment with no micro-management, providing opportunities for professional development and personal well-being.

IT Helpdesk Manager – Potters Bar, UK Position: IT Helpdesk ManagerLocation: Potters Bar, HertfordshireSalary: £50,000 - £60,000 DOE + Excellent Benefits Well renowned in the UK as a national IT Service Provider, this smaller business is expanding rapidly. They need an experienced Helpdesk Manager to support further growth, ensuring their engineers are working effectively and business processes are followed. If you have undertaken a Helpdesk Manager role previously, you will be aware this position offers a whole lot of important and exciting responsibilities including: key stakeholder rapport building, re-structuring of service desk/business processes, technical staff management and training, driving performance and motivation, ticket delegation and incident management, and ultimately, leading by example in helping to drive the business further forward. The team will be yours to manage how you see fit. They want somebody to come in and solidify processes, ticket workflows, maintain ISO accreditation, and provide reports to management. Alongside your operational and team management responsibilities, this position will occasionally involve backing up the team when required on tickets or projects. Experience they are looking for:Managerial

Technical team management/training/hiring/motivation/appraisal
Coordination and implementation of new technologies
Escalation point for issues and delegation of tasks amongst team
Process evaluation and improvement
Maintaining ISO27001 accreditation
Generating workflows and reports on service desk activity
Ensuring end-user satisfaction levels remain high

Technical

ConnectWise products (highly beneficial)
Microsoft 365, Teams, SharePoint, Entra ID
Azure
Networking

Benefits include:

Mature environment with no micro-management. You run things how best you see fit. They understand you are the expert!
Paid IT Vendor Certifications (predominantly Microsoft)
Mental Health days
Private Medical cover
Store discounts, free cinema tickets, phone insurance etc.

IT, Helpdesk Manager, Service Desk Manager, IT Manager, Support Manager, Team Lead, Ticketing System, ConnectWise, Microsoft, Azure, ISO27001, MSP

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