- Recording all relevant sales and technical information on the company’s operating systems.
- Being accurate and methodical with every detail to meet the customer requirements.
- Managing orders & customers’ expectations within agreed time scales, ensuring all essential details are tracked.
- Providing and assisting colleagues & customers on technical, compliance and design issues.
- Building relationships with customers and potential customers to understand their requirements and how the business can exceed these needs.
- Communicating politely with customers by email, letter, face-to-face, and telephone, ensuring opportunities to improve their experience are reviewed and adopted.
- Strong attention to detail.
- An enthusiastic and confident team player, with a positive and friendly approach.
- Someone who is extremely organised.
- Competent level in use of Microsoft Office (Excel, PowerPoint, Word, as a minimum), as well as knowledge of databases and tools.
- A great phone manner with the ability to speak with clients and customers in a relaxed and helpful manner.