- Provide supervisory support to the team including daily plans and breaks schedules.
- Support in improving the customer experience through coaching and mentoring.
- Buddy up with new starters following Induction training to ensure a smooth transition into taking calls and integrating into the Response Centre.
- Successful integration of new client contracts / changes i.e., systems testing, process, training and staff briefing.
- Represent the organisation in the effective handling and resolution of escalated calls from customers.
Back to searchPart Time Senior Customer Service Advisor
NMS Recruit Limited
Posted 8 hours ago, valid for 5 hours
Prenton, Merseyside CH43 3ET, England
Part Time
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Sonic Summary
- A part-time Senior Customer Service Advisor position is available in Bromborough, requiring 24 hours of work per week.
- The role involves providing supervisory support, coaching team members, and assisting with the integration of new client contracts.
- Candidates should have previous call center or customer service experience at a senior level, with a focus on mentoring.
- The pay rate for this position is £12.73 per hour, with weekly payments for the first 8-12 weeks.
- The working hours follow a 3-week rolling rota, including evenings and weekends.
