Senior Call Handler

NMS Recruit

Posted 18 hours ago, valid for a month

Prenton, Merseyside CH43 0XF

£12.73 per hour

Full Time

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Sonic Summary

A fabulous opportunity has arisen for a Part Time Senior Call Handler in Bromborough, requiring 24 hours of work per week.
The role involves providing supervisory support, coaching team members, and assisting with the integration of new client contracts.
Candidates should have previous senior-level call centre or customer service experience and a passion for mentoring.
The position offers a pay rate of £12.73 per hour, with weekly payments for the first 8-12 weeks.
The job operates on a 3-week rolling rota, including various shifts throughout the week.

A fabulous opportunity has arisen to join my client in Bromborough as a Part Time Senior Call Handler working 24 hours a week.

Working closely with the Team Manager you will:

Provide supervisory support to the team including daily plans and breaks schedules.
Support in improving the customer experience through coaching and mentoring.
Buddy up with new starters following Induction training to ensure a smooth transition into taking calls and integrating into the Response Centre.
Successful integration of new client contracts / changes i.e., systems testing, process, training and staff briefing.
Represent the organisation in the effective handling and resolution of escalated calls from customers.

This role is working 24 hours a week (on average) working on a 3 week rolling rota:

Week 1 - Monday 4.00pm- midnight, Wednesday 12pm-4.30pm, Saturday & Sunday 8am-4.00pm
Week 2 - Tuesday, Saturday & Sunday 4pm- midnight
Week 3 - Wednesday, Thursday & Friday 4pm- midnight

This role offers a pay rate of £12.73 per hour and you will be paid weekly initially for the first 8-12 weeks.

To be suitable for this role you will have previous call centre or customer service experience at a senior level and enjoy coaching and mentoring team members.

Please email your CV today - if you do not hear from us within 5 working days, please assume you have not been successful.

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