Service Operations Manager

Service Engineering Manager

Reports To: Operations Director

Upto £40k

Monday to Friday

Adecco Preston are seeking an experienced and dynamic Service Engineering Manager to lead and manage a team of electrical/mechanical Service Engineers. The successful candidate will oversee and organise the installation, servicing, and repair of captial equipmant ensuring high standards of customer service and operational efficiency.

Key Responsibilities:

• Team Leadership: Manage, mentor, and develop a team of Service Engineers, providing guidance and support to ensure high performance and professional growth.
• Operational Oversight: Oversee the scheduling and allocation of service tasks, ensuring timely and efficient completion of all work.
• Quality Control: Monitor and ensure the quality of installations, servicing, and repairs, maintaining high standards of workmanship and customer satisfaction.
• Technical Support: Provide advanced technical support and problem-solving assistance to the team, particularly in complex electrical and mechanical issues.
• Training and Development: Coordinate and deliver training programs for Service Engineers, including product training at the Preston based manufacturing site
• Health & Safety Compliance: Ensure all team members adhere to Health & Safety procedures, conducting regular audits and risk assessments.
• Customer Relations: Foster strong relationships with clients, addressing any concerns and ensuring excellent customer service.
• Documentation and Reporting: Oversee the accurate documentation of service visits, including breakdowns, repairs, and maintenance activities.
• Resource Management: Manage the inventory of tools, equipment, and spare parts, ensuring availability and good working order.
• Continuous Improvement: Identify and implement process improvements to enhance service delivery and operational efficiency.

Core Skills and Qualifications:

• Proven experience in a managerial role within a similar field.
• Background in electrical and mechanical engineering is an advantage.
• Excellent problem-solving skills and ability to assist and diagnose faults in mechanical, electrical, and hydraulic systems.
• Strong leadership and team management skills.
• High level of customer service and communication skills.
• Full driving licence is essential.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.