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Employer description: A growing and successful IT solutions company in Prestwick, ITW4 have over 50 years combined experience in supporting business IT systems across Scotland. They supply, maintain and support the IT systems of individuals and businesses.
Overview:They are looking for an ambitious individual to join their growing team. They have a view to making the position permanent and full time after successful completion of the modern apprenticeship within IT Support.
Duties:
- Customer-facing support including shadowing engineers in-house and on visits
- Answering calls and logging support tickets
- Scheduling jobs, the administration of Microsoft 365 for Business users (software and emails), diagnosing issues on a wide range of PCs and laptops, networking, wifi, and telephone hardware and software both remotely and on-site throughout Ayrshire, and pricing and building custom PC systems
- Internally, you will liaise with our team of experienced engineers, our admin and purchasing team, and our company directors on a variety of tickets; basic, complex and everything in between
Desired skills and qualities:
- Passion for IT
- Enthusiasm to learn
- Proactive attitude
- Excellent communication skills
- Strong work ethic
Having a driving licence is preferred or if you are currently sitting lessons would be highly beneficial.
Salary: £15,000 per annum.
Working week:
- 37.5 hours per week,
- Monday - Friday, 8:30am - 5pm, [1 hour lunch].
Benefits:
- Further personal development is available through training courses supplied by vendors including: Microsoft, Draytek, and ZyXel
- Aim to make the role permanent and full time after completion of the apprenticeship
- Working with an experienced team in a supportive environment
- Working with companies across Scotland
- Pension
Future prospects:90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.
Important information:This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.
On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.
If you are interested in starting your career and receiving a work based qualification at the same time, APPLY NOW!
