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Customer Service Executive

Trio Recruitment
Posted a day ago, valid for a month
Location

Princes Risborough, Buckinghamshire HP27 9DN, England

Salary

£29,000 - £31,000 per annum

Contract type

Full Time

Life Insurance

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • The position is based in Princes Risborough with an approximate salary of £30,000 per year.
  • Candidates should have extensive Customer Service and order processing experience, ideally in a fast-paced environment.
  • The role involves processing customer orders, analyzing data, managing inquiries, and handling complaints.
  • Good IT knowledge, especially in Excel and CRM/ERP systems, is essential for this position.
  • Hybrid working options are available after training, allowing for a mix of office and remote work.
  • Princes Risborough
  • Salary C.£30,000
  • Hybrid working

Do you have Customer Service / Client liaison experience and enjoy working within a fast-paced commercial role?

We're working with a market-leading global company, who are continuing their growth within the UK.

The Role:

Initially based in High Wycombe, then Princes Risborough from summer '25. Working within a small, dedicated team and part of a wider group, you'll be responsible for ensuring the consistent operation of the customer order process. This will involve:

  • Processing customer orders from phone, email and online.
  • Analysing data to produce detailed Excel reports daily
  • Managing customer enquiries and liaison re logistics/delivery.
  • Monitoring stock levels and demand & supply planning.
  • Handling customer complaints
  • Creating reports for various internal functions
  • General CRM system and day to day administration.

Skills and Experience Required:

You'll have gained extensive Customer Service and order processing experience, ideally within a fast-paced role and be able to build strong customer relationships.

Good IT knowledge is essential, particularly with Excel and CRM/ERP systems.

With a salary circa £30K and benefits package, this is an excellent opportunity to grow your career within a forward thinking organisation. There is also the option to work on a hybrid basis (3 days office/2 days WFH) once you've completed your training.

Apply now for more information.

Job Type: Full-time

Pay: £29,000.00-£31,000.00 per year

Benefits:

  • Company pension
  • Free parking
  • Life insurance
  • On-site parking
  • Work from home

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.