Customer Services Administrator

Customer Services Administrator

Location: Deeside, Flintshire, CH5 2UA.
Salary: Competitive, DOE.
Contract: Full time, permanent.

Saica Group provide sustainable recycled paper, corrugated cardboard and flexible packaging manufacturing solutions as well as solutions for waste management and the recovery of waste.  Sustainability at Saica begins with our values – we care, we value, and we challenge.

Customer Services Administrator – About the role:

This role is responsible for providing excellent customer service to our valued customers, ensuring all customer orders, enquiries, queries are managed in a professional, accurate & timely manner.  Working closely with other departments in relation to all customer requirements.

Customer Services Administrator – Responsibilities:

Main contact for all interaction with customers, from orders & deliveries to artwork requirements, artwork approval, specification requirements, RCA responses from Quality and any other communication required

•  Daily customer contact via telephone, emails, teams on a daily bases
•  Processing of all customer orders adhering to lead times, MOQ’s and providing order confirmations to the customers
•  Ensure all amendments to orders are processed and communicated to the related departments
•  Ensure all customer bespoke requirements are clearly visible on internal paperwork for production
•  Ensure customers are updated on any potential delay to deliveries and a workable solution is in place  
•  Daily updates with planning, production & transport relating to orders/internal requirements
•  Proactively manage customer aged stock that needs addressing
•  Creation of new customer accounts, and new product launches in conjunction with other departments
•  Obtain and communicate customer quotations as necessary
•  Always provide a high standard of customer care, developing close, supportive business relationships
•  Identify quickly and efficiently any customer complaints and ensure they are dealt with effectively and professionally.
•  Provide daily /weekly order and stock reports to customers as required
•  Support the site Finance Administrator and Finance Shared Services, resolving any invoice relating queries, disputes and aged debt
•  Work closely with all members of the internal support departments in the sharing & gathering of customer and product information.
•  Maintain good system housekeeping to ensure up to date information available
•  Continuously promote the business positively/proactively
•  Communicate daily with Sales Managers regarding key accounts
•  Adhere to any miscellaneous or reasonable requests.
•  Adhere to all company processes & procedures
•  Maintain Health & Safety requirements

What we need from you:

•  Computer literate – specific experience of MS office in particular Word, Excel & Outlook
•  Customer Service or Administration NVQ advantageous but not essential
•  Previous customer service experience, ideally gained within a manufacturing environment
•  Experience of dealing with customers via telephone and email communication
•  Experience of general office administration & working closely with colleagues in other departments
•  Use of SAP advantageous
•  General knowledge of health and safety standards and practices
•  Fluent English – ability to communicate effectively with colleagues both verbally and in writing

If you feel you have the skills and experience to be successful in this role then apply today!