Back to search
Service Care Solutions have an exciting opportunity for a Waste and Recycling Manager to join a local authority we are working with in West Sussex.
Purpose of Role
To be accountable for the management of the commercial waste teams encompassing both the office and the operational staff to ensure that resources are deployed effectively and ensuring a high level of customer service is maintained at all times. The role holder will be accountable for taking a lead in developing a range of commercial services to include commercial waste and recycling, as well as developing and implementing new revenue generation initiatives.
Direct Reports
- Sales Support Officer
- Business Waste Administrators x 3
Responsibilities/Accountabilities
- Developing the income generation recycling and waste collections services to ensure that the best possible return on the resources, including revised scheduling programmes to incorporate new business.
- Responsible for building the new food waste business and ensuring this is implemented successfully.
- Responsible for developing and promoting the Commercial Waste brand awareness around the various services we offer. Including project planning on digital or operational transformation projects within the department remit.
- Liaise with the Waste & Recycling and Litter & Cleansing operational team to ensure services are run in the most efficient manner.
- To liaise and communicate with a range of customers either through written or verbal communication including leading on client negotiations.
- To ensure that contract generation is in line with agreed targets from initial customer contact, visit provision of quote and sales conversion.
- Responsible as the overall account manager for new business to make sure all elements of individual contract are running smoothly.
- Ensure a quality of service based upon transparent relationship management ensuring a high degree of success from 1st contact and ongoing contract management.
- To conduct all aspects of the informal and formal stages of all performance management procedures for the office team, including recruitment, appraisals, attendance management, disciplinary, including the preparation of cases requiring escalation to the Head of Service.
- To work within budget for expenditure and to work on achieving budget for income.
- To oversee the management of complaints, client's letters, MP/Member enquiries regarding the income generating services, by ensuring complaints are responded to within the timescales specified within the Council's Complaints Procedure
- To carry out such other duties that may reasonably be required
Candidate Requirements
- Experience in Management
- Good awareness of Health and Safety legislation in the workplace
- Experience of working in a Customer Service environment
- Strong communication skills with the ability to communicate with a wide range of customers and stakeholders from different backgrounds including ethnic, social and professional both verbally and in writing
- Budget management
- Income generation and the ability to develop new income strategies
- Highly motivated self-starter
- Good organisational skills with the ability to manage and prioritise workloads in an efficient and timely manner
- Competent IT user able to learn and use different packages and systems
- To have experience in the Waste industry (Desirable)
- Experience in Marketing and Sales
This is a Temporary Role for a 7 month period covering for Maternity Leave.
Working Monday to Friday 37 hours per week.
For more information and to apply, please contact Prakash by emailing (url removed) or call (phone number removed).
