Customer Retention Insight Specialist

Job Opportunity: Customer Retention Insight Specialist

Are you ready to drive strategic insights and shape the future of client retention and loyalty for a leading automotive ownership services organisation? We're seeking a proactive Customer Rentention Insight Specalist to work closely with our Retention and Ownership Programmes Managers, alongside global regional teams. Your work will reinforce our Ownership Services strategy, driving long-term client retention, loyalty, and achieving targets for parts, accessories, and contributions.

What You'll Do:

• Prepare and deliver key market intelligence reports regularly, including competitor analysis, consumer behavior insights, and product development trends.
• Conduct ad-hoc analyses of the automotive industry, focusing on product innovation, global/local market trends, client segments, and the competitive landscape to guide business decisions.
• Build a robust market intelligence function to provide regional managers with actionable insights on market dynamics, helping retain existing clients and attract new business.
• Monitor sales performance metrics, track strategic objectives, and create new reporting tools to measure action effectiveness.
• Collaborate with Data Science, Client Experience, and Brand teams to explore business opportunities and identify new sales channels.
• Offer strategic guidance on industry partnerships and opportunities.
• Attend industry events to extract insights and develop practical outputs that impact strategy.
• Standardise and document processes, tools, and workflows within Business Development to align with best practices.

Your Background:

• Degree in Business, Economics, Data Analytics, or a related field.
• Experience in market research, data analysis, or business intelligence, ideally within the automotive or related industries.
• A proven track record in delivering insights that drive strategic decisions.
• Expertise in analysing multiple data sources to solve complex problems.
• Strong communication skills with the ability to present complex data in an accessible way.
• Commercial awareness and an understanding of how to impact P&L positively.
• Advanced proficiency with Excel and PowerPoint, and skilled in analytic tools like Power BI, Tableau, and Salesforce reporting.
• Exceptional time management and the ability to prioritise in a fast-paced environment.

If you're passionate about shaping data-driven strategies and enjoy working with cross-functional teams, apply today to join our team as we accelerate growth and drive client success.

Disclaimer:

This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.