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Employer Description:
Apollo Technology is a privately owned company established in January 2010. We are based in Radstock, near Bath where we have brand new bespoke offices and workshop.
We provide IT solutions to schools and education centres, as well as businesses usually within a 40 mile radius of Radstock.
Main Role / Responsibilities [will include but not be limited to]:
- Supporting the IT team to speed up response times and improve customer satisfaction by focusing resources on the most important issues.
- Categorise and prioritise tickets: Determine the severity of each ticket and assign it a priority level, such as high, medium, or low.
- Liaise with customers and engineers and assign tickets to the appropriate queues and engineers.
- Create reports to identify metrics using Excel and Google Sheets: trends patterns and reasons for issues, resolution times, customer reviews and how to improve customer satisfaction.
- Keep customers informed of the status of their ticket and when it will be resolved.
- Supporting with stock management, booking stock in. Liaise with the purchaser when needed, creating reports Excel and Google Sheets that would help with the management of stock.
Personal Qualities:Â
- Smartly dressed, professionality, good Hygiene
- Strong attention to detail and time keeping
- Good customer service skills
- Works well on own as well as in a team
Entry Requirements:
- 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
- GCSE Maths and English (or equivalents) at grades 3+ (D or above)
- Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject
You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.
If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.Â
For more information please visit the UK ENIC website.
Company Perks:
- Our office is part of a modern development in Radstock with pleasant outlook onto pedestrian area with maintained Outside seating provides a nice area to relax during breaks.
- There is free parking just a few minutes walk and local shops and food outlets. We also have access to a secure bicycle store.
- We do have full kitchen facilities and also a full size pool table which is used daily.
- We offer a company pension and holiday entitlement increases with length of service.
Future Prospects:
- The apprentice will be considered as a real team member and they will be able to make a real impact in the company growth in terms of IT. After completion of the apprenticeship, the apprentice will be offered a permanent position if we are the right fit for each other.
Important Information:Â
Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.Â
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