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Corporate Support Specialist
Location:St Helens
Role: Office Based
Salary: £25,000 - £30,000 depending on experience
My client is a trusted UK provider of telecommunications solutions, offering business mobiles, broadband, VoIP, and more and they are looking to add to their technical teams.
Role Overview
They are seeking a skilled and motivated UC Support Specialist to deliver exceptional customer service and technical support for Business Phone Systems, including hosted telephony and SIP products.
Responsibilities:
- Provide 1st-line support for VoIP, SIP, and connectivity.
- Manage and escalate complex issues as needed.
- Maintain and update customer records.
- Support mobile and UC deal processing.
- Work towards team and company goals while adhering to policies.
Requirements:
- Minimum 1 year of technical support experience.
- Knowledge of VoIP systems (e.g., Gamma Horizon, 3CX) and IT/LAN/WAN.
- Strong communication, problem-solving, and time-management skills.
- Adaptable, detail-oriented, and a team player.
Benefits:
- 33 days holiday (inc. Bank Holidays).
- Bespoke training, life assurance, pension, and free parking.
- Cycle to Work Scheme and various discounts
If this role is of interest, then please drop me a call on (phone number removed) or send your CV to (url removed)
