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1st Line IT Support

HR GO Recruitment
Posted 6 days ago, valid for 16 days
Location

Ramsgate, Kent CT12 5JN, England

Salary

£24,000 - £28,800 per annum

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Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • The job title is 1st Line IT Support located in Ramsgate.
  • The salary for this position is £23,400 per annum, with additional bonuses and profit sharing.
  • This is a full-time, permanent role requiring no prior experience, as full training will be provided.
  • Duties include responding to support requests, troubleshooting technical issues, and assisting with user account management.
  • The work schedule is four days in the office and one day at home, promoting a fun and collaborative company culture.

Are you passionate about Technology?Do you have fantastic customer service skills?If the answer is yes to the above then this is the ideal role for you!Job Title: 1st Line IT SupportLocation: RamsgateSalary: £23,400 per annum plus bonus & profit share!Job Type: Full time/permanent (4 days in the office/1 at home)

This is a great opportunity to be a part of a business with a wonderful culture, they work hard but have a lot of fun along the way!*No experience required, full training will be provided*Duties include:

  • Respond to incoming support requests via phone, email, or ticketing system in a timely manner
  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
  • Troubleshoot and resolve technical issues, escalating more complex problems to the appropriate team
  • Assist with user account management, including creating and managing user profiles and permissions
  • Document all support activities and solutions in the ticketing system
  • Collaborate with other IT team members to ensure timely resolution of issues
  • Provide excellent customer service and ensure user satisfaction with technical support services

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.