Sales Office Manager

This is a great role for a highly organised and proactive professional who thrives in a dynamic environment.

Our client, a well-established sales and distribution business is looking for a Sales Office Manager to oversee the day to day running of the clients and orders coming through. Working closely with a small team in this busy office environment, this is a hands on role that requires excellent multitasking skills, strong attention to detail, and a customer focused approach.

As the key point of contact for both internal teams and external customers, you will play a crucial role in ensuring the business runs smoothly and efficiently.

• Circa 30,000/annum (dependant on experience)
• Holidays entitlement is 20 days plus bank holidays
• Pension - enrolled in the Nest Pension.
• Monday to Friday 9am to 5pm during January to September. During busy period 9am to 6pm October to December.
• Due to location you will need to drive to get to site, as it isn't accessible by public transport.

Key Responsibilities

• Act as the first point of contact for customer enquiries, providing professional and friendly support.
• Process customer orders using Sage to manage orders, invoicing, and other administrative tasks using daily Excel, ensuring timely fulfilment and delivery.
• Track shipments and provide customers with updates on their orders.
• Handle complaints, returns, and cancellations with a problem solving approach, ensuring a high level of customer satisfaction.
• Develop, implement, and improve office systems and processes to enhance efficiency.
• Train staff on office procedures and systems to maintain consistency across the business.
• Support senior management with various administrative and operational duties.
• Work closely with the distribution team to ensure seamless order processing and dispatch.
• Organise and coordinate company events, including trade fairs and team building activities.

Essential Requirements:

• Previous experience in office management and administration (experience in a distribution or logistics environment would be an advantageous).
• Confident in building customer relationships and complaint resolution.
• You will attend the yearly trade event on behalf of the company, and will need to be flexible in supporting the business during the busy Christmas period.
• Proficiency with Sage software and previous experience of using a CRM.
• Strong IT skills, particularly in Excel.

Please submit your CV (in Word) to Mandy at (url removed)

New Appointments Group, Expertly Matching Employers and Jobseekers since 1975. Committed to diversity, equality and opportunity for all.

Twitter: @nagforjobs