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Order Administrator

Page Personnel Secretarial & Business Support
Posted 13 days ago, valid for 5 days
Location

Reading, Berkshire RG30 3HG

Salary

£24,000 - £28,800 per annum

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Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • Our client, a reputable organization in the Telecom industry, is seeking an experienced Order Administrator for their Reading-based Operations team.
  • The role requires 1-2 years of experience in an administrative or call center role, with a salary offered of £30,000 per year.
  • Key responsibilities include managing the customer order process, maintaining data accuracy in the ERP system, and providing customer support.
  • The ideal candidate should possess strong communication skills, be detail-oriented, and have knowledge of order processing and inventory management.
  • This position offers a hybrid working model of 3 days in the office and 2 days remote, along with a benefits package upon successful completion of the probation period.
  • Our client, a reputable organisation in the Telecom industry, is seeking an experienced Order Administrator for their Reading-based Operations team.
  • This role involves end-to-end management of the customer order process, ensuring accuracy in sales order processing, data management, and customer support while collaborating with internal teams to enhance operational efficiency.

Client Details

  • Our client is a leading Telecom business based in Reading, Berkshire. This vacancy is due to a growing office team.

Description

Key Responsibilities

Sales Order Processing

  • Process and enter customer orders in the Infor LN ERP system with high accuracy.
  • Ensure all required documentation (sales orders, picking lists, export paperwork) is organised and stored according to company standards.

ERP Data Management

  • Maintain and update customer information in the ERP system, ensuring data accuracy.

Customer Communication

  • Handle customer inquiries via phone and email, providing efficient service to maintain high customer satisfaction.
  • Assist customers with inquiries on new or replacement equipment.

Internal Collaboration

  • Coordinate with Project Management, Warehousing, and Finance to facilitate order processing and address any invoicing corrections.

Process Improvement

  • Work with management to identify and implement improvements in order processing workflows.

Help Desk and Support

  • Address queries from the help desk related to orders and replacement equipment in a timely manner.

Team and Culture

  • Communicate effectively with team members, managers, and peers.
  • Embrace the company's values and contribute to an inclusive and collaborative work environment.

Safety and Quality

  • Commit to personal and team safety in line with the company's Safety Philosophy and participate in quality initiatives.

Continuous Improvement and Reporting

  • Engage in continuous improvement initiatives focusing on safety, quality, and cost efficiency.
  • Conduct order analysis and provide ad-hoc reporting for data-driven insights.

Additional Tasks

  • Assist with other duties as required to support the operations team.

Profile

Qualifications

  • IT literate, with 1-2 years in an administrative or call centre role.
  • Proficient in ERP systems (Microsoft Dynamics or similar) and Microsoft Office.

Skills and Experience

  • Knowledge of order processing and inventory management, with an understanding of invoicing and export processes.
  • Strong communication skills and customer service orientation.
  • Detail-oriented, organised, and capable of handling multiple tasks effectively.
  • Language skills in Italian, French, or German are a plus.

Job Offer

Interview Process: two-stage interview.

This is an excellent opportunity for a highly organised, detail-oriented individual looking to make an impact in a dynamic, customer-focused team. If you're ready to bring your order processing expertise to a leading organisation, we encourage you to apply.

3 days in office and 2 days remote working on successful completion of probation period

Benefits package included

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.