Home
Reading
Chief data officer
IT Service Desk Manager

IT Service Desk Manager

Xact Placements Limited

Posted 16 days ago, valid for 21 days

Reading, Berkshire RG30 3HG

£45,000 - £54,000 per annum

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

The role involves leading and managing the IT Service Desk for a client, focusing on cloud platforms, IT infrastructure, software, and print devices.
Candidates should have experience in Managed Service Providers (MSP) and team leadership, with ITIL certification being desirable.
The position requires strong technical skills and the ability to manage priorities effectively.
The salary range for this role is between £55,000 and £65,000, with additional benefits including 25 days of holiday and life assurance.
A minimum of 5 years of relevant experience is preferred to ensure effective service delivery and team management.

OverviewLead and manage my client’s IT Service Desk, overseeing cloud platforms, IT infrastructure, software, and print devices for internal and external clients. Ensure top-tier service delivery, meeting performance benchmarks, and exceeding customer expectations.

Key Responsibilities

Oversee incidents and requests, acting as the escalation point for critical issues.
Manage major incidents, change management, and capacity planning.
Ensure optimal staff availability and performance, aligning with customer needs.
Build and maintain relationships with key customers, third-party vendors, and internal teams.
Drive customer onboarding and maximise revenue opportunities.
Analyse recurring issues and implement proactive solutions.
Train and mentor the Service Desk team, ensuring adherence to SLAs.
Monitor KPIs and trends, developing strategies for service improvement.
Manage communications for outages and emergencies.

Key Relationships

Direct reports: Service Desk Team Leaders

Requirements

MSP experience
Team leadership
ITIL certification (desirable)
Strong technical skills and ability to manage priorities

What’s on offer

£55,000 - £65,000
25 days holiday + extra after 5 years
Life assurance (4x base salary)
Enhanced maternity/paternity leave
Employee assistance program, Bike2Work scheme, discounts, and more

Apply now in a few quick clicks

IT Service Desk Manager

Deputy Practice Manager

IT Operations Manager - Data Performance

Area Sales Manager