Aftersales Manager

Aftersales Manager - BMW ReadingCompetitive Salary + OTE 45 Hours

Work with a World class brand

Supporting and leading the Aftersales department as an Aftersales Manager, you’ll be a consistent role model for the whole department, working to maximise efficiency and profitability.

You’ll be able to use your knowledge and experience to have a real impact on the business. By keeping standards high, you’ll find the freedom to build a team you can be proud of.

What we can offer you

• 33 days’ annual leave, including bank holidays, rising with length of service. Holiday buying scheme also available
• Retail discounts that save you money every day
• Gym discounts, cash healthcare plans, and a cycle-to-work scheme
• Car discounts for new and used purchases and servicing
• Flexible pension scheme to support your financial future
• Family-friendly policies that help you spend more time with the people that matter
• A wellbeing programme to support you and your family
• Ongoing recognition from your peers and leadership team
• A community volunteering day

What you’ll do day to day

• Meet key performance indicators and targets for the service and parts departments
• Look for opportunities to increase efficiency of the Aftersales operation
• Take actions to sustain, retain and enhance levels of customer satisfaction, whilst sustaining profitability
• Work with your team to develop understanding and implementation of a customer focussed environment, setting clear targets for the team
• Respond promptly to any customer complaints and ensure timely and correct resolution
• Maintain rigorous control of costs, stock and budget
• Ensure warranty procedures are followed correctly to ensure prompt recovery of monies due

Helpful skills and qualifications

Don’t worry about ticking off every single skill here - if you care about delivering great experiences as much as we do, we want to hear from you.

• Previous experience in managerial role in a customer-oriented department
• Ability to develop and monitor budgets
• Previous experience in a target driven role
• An understanding of marketing processes and development of pricing strategies
• Up to date knowledge of vehicle and consumer legislation, trade practices and FCA regulations and duties
• A customer focused approach
• Excellent communication skills - with ability to negotiate and influence

We value diversity and believe it strengthens our team. If you don’t meet every requirement listed but are enthusiastic about this role and eager to learn, we encourage you to apply.

Be part of something big

Group 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail.

But you don’t need to love cars to work with us - just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people.

Our Values

At Group 1 Automotive we pride ourselves on our five core values that are incorporated in all we that do.

Respect - Integrity - Transparency - Teamwork - Professionalism

These are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view each other in the team.