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Customer Service Executive (B2B), Reading: A market leader in precision equipment seeks a Customer Service Agent to support its B2B operations. This role involves managing client enquiries, processing orders, and ensuring a smooth customer journey. Join a respected organisation that values teamwork, innovation, and delivering exceptional service to a global client base
Client Details
Customer Service Executive (B2B), Reading: The client is a renowned manufacturer and supplier of high-quality equipment for professional use across multiple industries. With a reputation built on innovation and reliability, they pride themselves on delivering solutions that empower businesses worldwide. Their commitment to excellence has made them a trusted partner for decades.
Description
Customer Service Executive (B2B), Reading:
- Handle customer enquiries via phone and email with professionalism and efficiency.
- Process B2B orders accurately and in a timely manner.
- Coordinate with internal departments to ensure smooth order fulfilment.
- Provide customers with product information and technical support.
- Resolve issues or complaints, maintaining a customer-focused approach.
- Maintain detailed and accurate records of customer interactions.
- Assist in preparing reports on customer service performance metrics.
- Support continuous improvement initiatives to enhance service delivery.
Profile
Customer Service Executive (B2B), Reading:
- Previous experience in a B2B customer service role, ideally in a manufacturing or technical environment.
- Excellent communication skills, both written and verbal.
- Strong attention to detail and organisational abilities.
- Comfortable working with CRM and ERP systems - SAP is highly desirable
- Ability to work under pressure and manage multiple priorities.
- A proactive approach to problem-solving and process improvement.
- Team player with a positive attitude and a commitment to customer satisfaction.
- Adaptable and eager to learn about technical products and services.
- Good Excel - Ideally to VLookUps and Pivots level
Job Offer
Salary of circa 28,000 plus excellent package and good environment
