Customer Fulfilment Centre Advisor

Job Title: Customer Fulfilment Centre Advisor
Salary: 13.47 P/H PAYE (Inclusive of Holiday Pay) | 16.94 P/H LTD Umbrella
Hours: 37 Hours Per Week
Type: Temporary Ongoing
Location: Reading, RG1

Join our client's Customer Fulfilment Centre as a vital part of our service delivery team. As a Customer Fulfilment Centre (CFC) Advisor, you'll provide excellent service across a variety of channels, ensuring that residents, businesses, and partners receive the best possible experience. If you're passionate about customer service, this is the role for you.

Key Duties and Responsibilities:

• Provide outstanding customer fulfilment services in compliance with relevant legislation and policies.
• Handle customer enquiries and casework across multiple channels such as phone, email, social media, and face-to-face.
• Log enquiries, process applications, and ensure accuracy in bookings and data management.
• Offer advice, guidance, and signposting to customers, partners, and businesses.
• Administer a variety of services, including regulatory, enforcement, safeguarding, and financial assessments.
• Develop a thorough working knowledge of service policies and legislative frameworks.
• Collaborate with stakeholders and continuously improve service delivery.

Qualifications and Experience:

• Educated to GCSE level or equivalent; NVQ Level 3/4 qualification (or working towards it) is advantageous.
• Experience in customer service environments, with strong administrative and communication skills.
• Proven ability to handle complex enquiries with professionalism, empathy, and tact.
• Strong IT skills, including the use of Microsoft Office 365 and multiple software systems.
• Ability to multi-task and manage time efficiently in a fast-paced environment.

If you require any additional information regarding the position, please call David at Service Care Solutions on (phone number removed) or send an E-Mail to (url removed)