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Customer Comms Specialist - Loyalty (Contract, Hybrid, Reading) - Mobile Telecoms
Join the Marketing team on an exciting mission to grow and engage our customer base! We're looking for a creative marketer to help drive loyalty communications our rewards app. You'll work closely with cross-functional teams to develop compelling customer comms that drive app downloads, user engagement, and offer redemptions.
Key Responsibilities:
- Develop and manage creative communications for the loyalty app (email, SMS, DM, app).
- Collaborate with teams (CVM, Marketing, Propositions) to create effective comms strategies.
- Write clear briefs for in-house creative teams and oversee asset delivery.
- Use data insights to drive marketing effectiveness and engagement.
What We're Looking For:
- Experience in B2C customer comms / marketing.
- Strong copywriting skills and attention to detail.
- Proven ability to influence stakeholders and work in cross-functional teams.
- Passion for creative, customer-focused marketing.
- Previous experience working on a loyalty platform will be an advantage!
This is an exciting opportunity for someone passionate about driving customer loyalty.
Hybrid role based in Reading (2 days/week in-office)
Role falls inside IR35
Project People is acting as an Employment Business in relation to this vacancy.
