Customer Service Advisor

Job Title: Customer Service Advisor

Location: ReadingWorking Pattern: Full Time Reports To: Management Team

Duration: Temp ongoing, TBC

Hourly Rate: £12.50 per hour

Are you passionate about supporting people and creating a vibrant community? Our client is looking for a cheerful and organised Customer Service Advisor to join their dynamic team! This is an exciting opportunity to play a vital role in enhancing experiences and ensuring smooth operations within a residential scheme.

Key Responsibilities:

• Be the friendly voice answering queries via phone, email, or in person.
• Handle inquiries from residents, parents, universities, and stakeholders.
• Respond promptly to feedback and concerns, making sure residents feel heard and valued.
• Log customer issues and channel them to management as needed.

• Manage the distribution of post and oversee the parcel pick-up system.
• Create and share vibrant signage for notice boards throughout the scheme.
• draught written correspondence at the request of the management team.

• Welcome visitors with a warm smile while performing front-of-house and reception duties.
• Assist with various front-of-house tasks as they arise.

• Verify returned licence acceptances and ensure all necessary documents are in place.
• Prepare arrival packs filled with essential information for new residents.

• Conduct room viewings with enthusiasm.
• Perform thorough room inspections before new residents move in.
• Attend to regular inspections of residents' rooms, ensuring everything is in tip-top shape.
• Assist with show flat viewings and open days, especially during busy move-in and move-out weekends.

• Provide assistance to the Assistant Scheme Manager with various administrative tasks.
• Support room maintenance requests from other management team members.

• Keep our social media channels lively and engaging with regular updates.

Skills and Competencies:

• Strong organisational skills to keep everything running smoothly.
• Excellent communication skills to connect with people and staff alike.
• Meticulous attention to detail to ensure nothing is overlooked.
• Ability to work independently while also thriving in a team environment.

Working Conditions:

• Monday to Friday, 09:00 to 17:30 with a 30-minute lunch break.

If you're ready to make a difference in the lives of people and contribute to a thriving community, we want to hear from you! Join our client as a Customer Service Advisor and be part of an enthusiastic team!

Apply now and help us create a welcoming and supportive environment for all!

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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