Customer Service Advisor

CBC Resourcing Solutions

Posted 13 days ago, valid for 24 days

Reading, Berkshire RG30 3HG

Full Time

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Sonic Summary

The Customer Service Advisor position in Reading offers a salary of up to £30,000, along with a fantastic bonus and benefits package.
The role is hybrid and requires the successful candidate to deliver exceptional customer service to both customers and brokers.
Candidates should have experience managing customer enquiries from onboarding through to end of lease, ensuring Service Level Agreements are met.
Key responsibilities include professional call handling, managing HPI queries, and reconciling account queries.
Applicants should possess strong adaptability skills to thrive in a fast-paced environment and respond efficiently to customer needs.

Customer Service Advisor

Reading - hybrid

To £30,000 plus fantastic bonus and benefits

Our client is a highly respected and well established Asset Finance division of a successful banking operation. Due to growth they are looking for a Customer Service Advisor to deliver exceptional customer service to both customers and brokers.

The successful candidate will manage in life customer enquiries from onboarding through to end of lease ensuring delivery of Service Level Agreements and exceeding customer expectations.

Responsibilities will include;

Professional Call Handling and Listening Skills
Ability to work and adapt in a fast paced environment, respond promptly and efficiently to Customer enquiries
Ability to raise statements/ invoices and deal with queries relating to these
Manage HPI queries, including change of vehicle keeper and change of registration plates
Ability to review and raise settlement quotes (full & partial) and complete terminations
Ability to reconcile account queries and challenge where necessary

In the first instance please send your CV in confidence

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