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What it's like to work at Landmark:
At Landmark, you'll find a friendly, dynamic, and supportive team that values bold ideas, big dreams, and active curiosity. We foster a culture of innovation, encouraging everyone to contribute to the development and direction of our products and services, while continuously seeking new and efficient ways to work.
Collaboration and sociability are at the heart of what we do, and we take pride in coming together to achieve great things.
We offer a range of benefits to support your well-being and career growth, including:
- Competitive Salary
- Generous Holiday Allowance: 25 days' holiday plus bank holidays, with the option of adding up to 5 additional unpaid leave days per year
- Annual Lifestyle Allowance: £300 to spend on an activity of your choice
- Pension Scheme: Matched up to 6% for the first 3 years, and up to 10% thereafter
- Private Health Insurance: Provided by Vitality
- Group Income Protection Scheme
- Charitable Fundraising: Matched funding for your efforts
- Cycle to Work and Gym Flex Schemes
- Internal Coaching and Mentoring: Available throughout your time with us
- Training and Career Progression: A strong focus on your development
- Family-Friendly Policies
- Free Parking
Join us at Landmark and be part of a team that supports your ambitions and growth, both personally and professionally.
The Opportunity
The Customer Services Advisor (CSA) is responsible for the provision of first line support to Landmark customers through direct customer contact over the telephone and proactive monitoring of the CS Help Desk email inboxes and incoming post. You will be responsible for documenting customer contact details, queries and resolutions and other pertinent information in relation to the customer interaction in all the relevant computer-based system(s).
The role will involve:
- To be Landmark ambassadors at every contact point with internal and external customers, delivering world class customer service at all times
- Provision of "right first time" processing of customer orders, queries and correspondence
- Accurate recording of all queries and requests with the appropriate information, prioritisation and classification
- Providing pre-sales customer support to ensure that the customer is purchasing the most suitable product to match their requirements
- Process environmental searches accurately, efficiently and within the established SLA
- Assess cancellation requests and issue where appropriate
- Pass on information on product turnaround times from 3rd party suppliers to our customers
About You
To be successful in this role you will be a positive and confident person with strong communication skills (both oral & written). Excellent telephone manner with the ability to maintain a calm, professional approach/tone when dealing with difficult customers and work at a fast pace.
You will also have:
- Previous administrative experience with a genuine commitment to quality customer service and customer satisfaction.
- Strong PC skills, particularly MS Office and Internet technologies, knowledge of Salesforce would be an advantage.
- Outstanding attention to detail and accuracy in processing.
- Good scheduling skills, with the ability to organise, prioritise, plan and follow-through on multiple concurrent tasks.
- Outstanding troubleshooting skills.
About Us
Landmark Information Group holds a wide portfolio of market leading Prop-Tech (property technology) businesses that span an incredible range of markets and technology platforms across the sector. We are at the forefront of innovation and thought leadership in the property industry, being a supplier of national property-related data.
We deliver award-winning solutions to estate agencies, conveyancing, surveying, lender valuations, land asset management, environmental consultancy, and Government markets. This is a chance to join the business as we make major steps forward in leveraging the latest cloud and large-scale technologies to start bringing together the entire market to a unified platform.
We are proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
