Back to search
Our client based in Reading are looking for a Customer Service coordinator to join their team on a contract basis for initially 2 months, with a view to going permanent for the right candidate.
As a customer Service Coordinator, you will be responsible for scheduling routine service visits, dispatching callouts, managing the engineers’ diaries, completing permits and fulfilling paperwork requests amongst a other responsibilities deemed necessary to role.
Key Responsibilities
- Schedule planned maintenance and reactive works for a team of engineers
- Complete relevant documents such as permits to ensure works go ahead as planned
- Work on multiple customer portals
- Manage the diaries including re-scheduling works to cover engineer absences or emergency works
- Provide first class customer service via phone and email for planning and admin queries for both internal and external customers
- Work with the relevant field line managers to utilize the engineers as productively as possible
- Work with other departments such as Sales, Billing, The Facilities Management Helpdesk and the Subcontractor team to help deliver the high level of customer service expected by our customers
- Report to the Planning team manager and mentors to help ensure individual and team KPIs are met
Skills and Experience
Essential
- Customer Service skills and experience
- Outstanding written and verbal skills
- Ability to multi-task and work well in a high-pressured environment
- Computer proficiency with the ability to handle multiple PC applications at once
- A strong sense of urgency, the ability to follow-through and have attention to detail
- Excellent decision making and problem-solving skills
- Good organizational skills
