We're on the lookout for a dynamic and motivated Customer Service Coordinator to join our industry-leading client based in Aldermaston.This leader in its field is offering a salary of 26k p/a, hybrid working and social events to name a few of the benefits on offer. If you aspire to play a crucial role in a supportive and nurturing team that oversees all aspects of a bustling customer service department, then we are eager to hear from you!Don't miss out on this opportunity to join a business that prioritises its employees and actively works to develop and better its team members on all levels. Due to the location, you must be a driver and have access to your own transport.Associated benefits as the Customer Service Coordinator:• Monday to Thursday, 9:00am - 5:00pm (1 hour lunch break) and 9.00am 4.30pm on a Friday with 30 minutes lunch break• Competitive salary of 26k p/a• 23 days annual leave plus bank holidays• Hybrid working after 6-month probation period (2-3 days working from home)• Social events and a friendly and supportive team!As the Customer Service Coordinator you will:• Process orders received through different systems promptly.• Pack and post small sample requests for UK and European customers and maintaining sample stock levels• Manage customer back orders by coordinating with relevant departments and keeping customers informed throughout the process.• Handle customer enquiries, complaints and escalations via telephone and email• Raise invoices and accurately process credits.• Communicate with 3rd party warehouse and freight forwarders regarding delivery enquiriesWho we are looking for:We are looking for a highly organised individual with strong customer service skills who can step into this varied role of processing customer orders, back orders and handling escalations. The ideal person should approach their work day with an enthusiastic attitude, should be able to work well under pressure and recognise the value of teamwork. Previous Customer Service experience is desired but not essential as this role would be ideal for a recent graduate looking to start their career! HOW DO YOU APPLY?If you are interested in applying for this position, please use the link or give one of our friendly team a call on .If this is not the job for you, but you know someone who might be interested, please get in touch and take advantage of our fantastic RECOMMEND A FRIEND' scheme. Call us TODAY for more details.By applying for this role your details will be submitted to Priority Appointments. Our Privacy Policy explains how we will use your information - please refer to our website and privacy policy for more details.
Back to searchCustomer Service Co-ordinator
Priority Appointments
Posted 2 days ago, valid for 11 days
Reading, Berkshire RG7 4LX, England
£24,000 - £28,800 per annum
Full Time
In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.
Sonic Summary
- Aldermaston-based client is seeking a motivated Customer Service Coordinator with a salary of £26,000 per annum.
- The role involves processing customer orders, managing back orders, and handling customer inquiries and complaints.
- Candidates should possess strong customer service skills and ideally have some previous experience, although recent graduates are encouraged to apply.
- The position offers hybrid working after a 6-month probation period, along with 23 days of annual leave and various social events.
- Applicants must be drivers with access to their own transport due to the location of the job.
