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Collections Officer
Reading - hybrid
£55,000 to £58,000 plus bonus and benefits
Our client is the Asset Finance division of a highly successful bank. They are looking to recruit and experienced Asset Finance Collections Team Leader.
The key purpose of this role is to is to ensure the efficient and timely collection of asset finance arrears, by maintaining a pro-active collections strategy
This involves closely monitoring the asset finance portfolio and taking prompt action when accounts go into arrears, including telephone interview of arrears customers, and assessing best course of action that protects our client and also treats the customer fairly.
Responsibilities will include;
- Pro-actively manage asset finance portfolio, using the Early Warning Indicators (EWI) available to minimise arrears
- Following agreed contact strategies, including phoning arrears/pre-delinquent customers within agreed timeframes and obtain comprehensive understanding of customer situation
- Assess each arrears account that you are responsible for and make recommendations and escalation to management where appropriate, to protect the interests of our client and also treat the customer fairly (TCF)
- Manage all arrears/default cases in line with Asset Finance Arrears Management & Forbearance Policy
- Where arrears accounts are re-scheduled and approved under delegated authorities, up-date operating system to reflect new payment structure
- Ensure all arrears cases have clear up-to-date notes on the lease administration system so others can fully understand status and next actions at any given time
- Work closely with the Internal Stakeholders and other members of Collections team and keep them appraised on current deal status and any issues they may need to be aware of.
In the first instance please send your CV in confidence
