Home
Reading
Customer Success Manager

Customer Success Manager

Sanderson

Posted 2 days ago, valid for a month

Reading, Berkshire RG30 3HG

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

Sanderson is recruiting for a Customer Success Manager based in Reading for a 6-month contract role.
The position requires candidates to have a strong background in Customer Success or Account Management with a proven track record of customer retention and growth.
Fluency in written and verbal English, alongside excellent communication and analytical skills, is mandatory for applicants.
Experience with billing and contractual matters in a B2B environment is also required, while familiarity with SAP, Salesforce, and Gainsight is a plus.
The salary for this role is competitive, and candidates should have relevant experience in the field.

Sanderson is working in partnership with a major Client in the UK. We are currently recruiting for Customer Success Manager to be Reading based out.

Job Title= Customer Success ManagerLocation = ReadingDuration= 6 Months InitiallyIR35 Status: Inside

Role:

Deal with incoming customer inquiries related to contractual, product and other matters as well as escalations.
Initiate outbound interaction with the customers to address existing outstanding issues, renewals and churn risks or potential growth opportunities.
Assist customers and local teams with billing queries and related activities.
Assist customers and local teams with contractual amendments and related activities.
An experience and/or excellent understanding of Customer Success and/or Account/Relationship Management ideally with historical records of retention and growth of customer base (mandatory);
An experience and/or excellent understanding of dealing with billing and contractual matters in B2B environment (mandatory).
Fluent written and verbal communication in English is required (mandatory).
Excellent communication, listening and analytical skills (mandatory).
Previous experience working with SAP, Salesforce and Gainsight are an advantage (not mandatory);

Sanderson is committed to barrier-free and inclusive recruitment. We are a Disability Confident recruiter, and a RIDI 100 and Business Disability Forum partner organization.

Should you choose to contact Sanderson regarding this role or apply for it, all personal data you submit to us will be processed in accordance with our Privacy Notice which you can find on our website.

Apply now in a few quick clicks