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French-Speaking Customer Success ManagerJoin a company that helps you realise your full potential, impacting thousands of customers globally. This role combines the excitement of a start-up with the resources of an established tech giant.Location: ReadingContract Length: 12 MonthsWorking style: HybridRate: £150 per dayResponsibilities:
- Handle customer enquiries and escalations.
- Initiate outbound interactions for issue resolution, renewals, and growth opportunities.
- Assist with billing queries and contractual amendments.
- Identify and pursue growth, referral, and expansion sales opportunities.
- Collaborate with global stakeholders and teams.
- Meet key performance metrics: customer retention, satisfaction, revenue growth, and resolution time.
- Manage renewal pipeline and address potential risks.
Requirements:
- Experience in Customer Success, Account/Relationship Management, and B2B billing/contractual matters.
- Fluent in English with excellent communication, listening, and analytical skills.
- Time management, organisational, and prioritisation skills.
- Understanding of IoT products and solutions.
- SAAS experience
- Experience with SAP, Salesforce, and Gainsight is a plus.
- Methodical documentation skills and a proactive approach to tasks.
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