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French-Speaking Customer Success ManagerJoin a company that helps you realise your full potential, impacting thousands of customers globally. This role combines the excitement of a start-up with the resources of an established tech giant.Location: ReadingContract Length: 12 MonthsWorking style: HybridRate: £200 per dayResponsibilities:
- Handle customer enquiries and escalations.
- Initiate outbound interactions for issue resolution, renewals, and growth opportunities.
- Assist with billing queries and contractual amendments.
- Identify and pursue growth, referral, and expansion sales opportunities.
- Collaborate with global stakeholders and teams.
- Meet key performance metrics: customer retention, satisfaction, revenue growth, and resolution time.
- Manage renewal pipeline and address potential risks.
Requirements:
- Experience in Customer Success, Account/Relationship Management, and B2B billing/contractual matters.
- Fluent in English and French - with excellent communication, listening, and analytical skills.
- Time management, organisational, and prioritisation skills.
- Understanding of IoT products and solutions.
- SAAS experience
- Experience with SAP, Salesforce, and Gainsight is a plus.
- Methodical documentation skills and a proactive approach to tasks.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
