IT Support Manager

IT Support Manager

IT Managed Services Provider in Reading

Salary: £55K (DOE)

Established for over 14 years, our client is a rapidly growing MSP which provides IT support & services to SMB's in and around Berkshire and London, specialising in Azure, Office 365 Stack, Cybersecurity Networking and VoIP telephony.

Position Overview:

The IT Support Manager will be leading a close-knit team of IT Helpdesk Engineers, ensuring efficient IT Service Delivery within ITIL standards, service delivery improvements and able to get hands-on technically when required.

Key Responsibilities:

• Manage and mentor a team of 5 Helpdesk Engineers, between 1st - 3rd line.
• Handle 1st, 2nd and some 3rd line technical issues and delegate/escalate tickets to the correct Support Engineers
• Facilitate ongoing training for the team.
• Maintain strong client relationships, as well as speaking to potential new customers with the sales team when required
• Track and analyse helpdesk performance metrics, ensuring the team respond to all tickets within Service Level Agreements (SLA)

Required Skills & Experience:

• MSP experience is highly desirable
• Proven track record managing/leading an IT Service Desk
• Experience at a 1st-2nd Line level in a busy service desk environment
• Strong technical background: proficiency with Office 365, Azure, SharePoint, Windows Server, Networking (switches, routers, firewalls), and VoIP knowledge
• Strong leadership with great interpersonal skills
• Knowledge of ITIL frameworks (ideally with certifications) is beneficial

With this opportunity, you will achieve:

• Starting salary up to £55,000 DOE
• 25 days annual leave (plus bank holidays)
• Contributory pension scheme
• Professional training opportunities
• Regular quarterly day trips
• Plus much more

Apply now to Gianluca @ circlerecruitment (dot) com to join our client's dynamic and friendly team.

Key skills: Windows Server, 1st line, IT Support, IT Helpdesk, Cloud, Networking, Office 365, Azure, Telephony, Telecoms, Endpoint, Intune, Reading, Berkshire, IT MSP, Managed Services Provider, IT Helpdesk Manager, IT Services Manager, IT Service Desk Lead, Service Desk Team Lead, IT Support Manager, IT Management

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