2nd Line IT Support Candidate required for a leading firm in Reading, up to £45k office based This is a fantastic opportunity for an IT Engineer who wants to elevate his career further. The Support Analyst provides technical support for the business and for end user devices-both hardware/software including PCs, laptops, IP Telephones, and mobile devices. The ideal candidate will have experience with executives and would be able to identify recurring problems and work toward root cause analysis with proactive preventative solutions as well be able to implement improvements. Responsibilities * Ensures that all requests from users are logged and escalation procedures are followed. Maintains problem status/resolution information in ticketing database.* Must be proficient with Azure * Troubleshooting problems with Windows based workstations, custom applications, email, network and peripheral equipment.* Maintains expert level knowledge of the platform's operating systems, standard applications, and computer hardware solutions.* Troubleshooting hardware and software issues on workstations, laptops and personal technology devices running Windows and Apple operating systems * Dealing with IOS & Android Workspace ONE MDM queries.* Prioritize and escalate problems as required to the appropriate IT teams.* Collaborate with other IT teams as needed to determine and resolve issues.* Actively monitor work queues for timely completion of customer requests.* Pre-meeting conference room setup and support of audio / visual equipment as needed.* Participation in projects related to maintenance of European data centre in London.* Providing training, troubleshooting and assistance with new joiner user setups
Back to search2nd Line Support
Just IT
Posted a day ago, valid for a month
Reading, Berkshire RG30 3HG
£30,000 - £36,000 per annum
Full Time
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Sonic Summary
- A leading firm in Reading is seeking a 2nd Line IT Support Candidate with a salary of up to £45k.
- The position requires experience in providing technical support for end-user devices, including PCs, laptops, and mobile devices.
- Candidates should have a proven track record of working with executives and possess skills in root cause analysis and proactive problem-solving.
- Proficiency in Azure and troubleshooting Windows-based workstations, as well as knowledge of Apple operating systems, is essential.
- The ideal candidate should have at least a few years of relevant experience in IT support and be able to collaborate effectively with other IT teams.
