Customer Support Engineer

A world leader in the design, manufacture and installation of seismic instrumentation used in seismology research, oil and gas exploration and production.With the continued expansion of our business we are recruiting a highly capable Customer Support team member with the responsibility of providing technical assistance to our global customer network.We develop ocean bottom systems for deployment at depths of more than 6km. Our sensors are used in earthquake early warning systems, Monitoring of Volcanic activity and Oil and Gas exploration on land and at sea. The business, which employs 80 people, is based in Aldermaston, Berkshire, UK.The company is engaged in a wide variety of engineering disciplines ranging from intricate mechanical design challenges requiring micron level accuracy to large scale mechanical systems, electronics and software.Job Description/ResponsibilitiesTo provide technical support to our international client base, distributors, users and operators. A role that requires a broad-based technical understanding of our products, the underlying technology and its application. To assist with technical sales and product training.Responsibilities will include but are not limited to:

• Supporting customers through remote diagnosis and deciding strategies on how to proceed with repairs/support.
• Learn about company products and applications, to be able to communicate complex systems and theories to clients and users.
• Liaising with the Engineering department to provide continuous feedback in order to improve product design and reliability.
• Working through a list of prioritised support tickets to provide an efficient and professional service to end users.
• Supporting field services, in a 'hands-on’ role that may require international travel.
• Provide the sales team with technical support on company products and applications.

Desired Skills and Experience

Essential

• Knowledge of Windows, Linux and iOS networking (IP / Wi-Fi / GSM / serial).
• Good background of maths and physics
• Problem solving mind-set
• Good understanding of scientific and technical English
• Computer literate

Desirable

• Experience in a research environment.
• Familiarity with sampling theory and cybernetics (control theory).
• Interest in Earth Science interest in geotechnology/Physics with Maths
• Knowledge of programming in in a well-known language.
• Experience of providing support externally to an international client base..

Demonstrable Character Traits

• High level problem solving ability
• Logical thinker
• Excellent communication skills, both internally and with customers
• Proactive, self-motivated and organised.
• A strong willingness to learn and develop

Personal

• Energetic and self-motivated
• Able to manage multiple priorities under pressure
• Can work both independently or within a team
• Persistent
• Unbounded enthusiasm
• Self-driven

Additional Points that count in your favourPractical hobbies and personal interests will likely reflect a practical natureMultilingual capability could be beneficial.