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Helpdesk Coordinator

IT Talent Solutions Ltd
Posted 19 days ago, valid for 6 days
Location

Reading, Berkshire RG30 3HG

Salary

£30,000 - £36,000 per annum

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Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • Helpdesk Coordinator position available with a leading technical client based in Reading.
  • Candidates should have proven experience with Microsoft 365 and ideally have a background in customer support, particularly within a Managed Service Provider (MSP).
  • The role requires strong communication skills and the ability to manage a high volume of support tickets effectively.
  • The salary for this position is competitive, although the exact figure is not specified in the job description.
  • Applicants should be tech-savvy problem solvers with a passion for customer service and a desire to work in a dynamic environment.

Helpdesk Coordinator required by my leading Reading based technical client.

Are you a tech-savvy problem solver with a passion for customer service? Do you have a solid grasp of Microsoft 365 and love working in a dynamic environment? We’re looking for a proactive Helpdesk Coordinator to join our team and be the first line of support for our clients. In this role, you’ll play a crucial part in keeping our IT operations smooth and efficient.

Key Responsibilities:
  • Provide first-line support to end-users, ensuring timely resolution of issues and exceptional customer service.
  • Configure and deploy Microsoft 365 applications and resolve user issues related to the Microsoft ecosystem.
  • Manage and prioritize a high volume of support tickets, documenting details clearly and thoroughly.
  • Collaborate with team members to meet shared goals and contribute to a high-performing support environment.
  • Maintain up-to-date and comprehensive documentation for support processes, resolutions, and configurations.
Skills and Qualifications:
  • Technical Experience: Proven experience with Microsoft 365, including configuration and application deployment for end-users.
  • Customer Support Background: Demonstrated experience working in a customer support environment, ideally within an MSP.
  • Communication Skills: Exceptional customer service skills with clear and concise verbal and written communication abilities.
  • Ticket Management: Strong ability to handle, prioritize, and document support tickets with attention to detail.

You must be willing to work onsite and possess excellent communciation skills coupled with the want to play a key part in a techncial support envruionemnt.

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.