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Helpdesk Coordinator required by my leading Reading based technical client.
Are you a tech-savvy problem solver with a passion for customer service? Do you have a solid grasp of Microsoft 365 and love working in a dynamic environment? We’re looking for a proactive Helpdesk Coordinator to join our team and be the first line of support for our clients. In this role, you’ll play a crucial part in keeping our IT operations smooth and efficient.
Key Responsibilities:- Provide first-line support to end-users, ensuring timely resolution of issues and exceptional customer service.
- Configure and deploy Microsoft 365 applications and resolve user issues related to the Microsoft ecosystem.
- Manage and prioritize a high volume of support tickets, documenting details clearly and thoroughly.
- Collaborate with team members to meet shared goals and contribute to a high-performing support environment.
- Maintain up-to-date and comprehensive documentation for support processes, resolutions, and configurations.
- Technical Experience: Proven experience with Microsoft 365, including configuration and application deployment for end-users.
- Customer Support Background: Demonstrated experience working in a customer support environment, ideally within an MSP.
- Communication Skills: Exceptional customer service skills with clear and concise verbal and written communication abilities.
- Ticket Management: Strong ability to handle, prioritize, and document support tickets with attention to detail.
You must be willing to work onsite and possess excellent communciation skills coupled with the want to play a key part in a techncial support envruionemnt.
