Field Service Engineer Your key tasks and responsibilities will include:* To diagnose and fault find a range of EPoS equipment at remote sites as directed by assigned tickets, fixing, and replacing hardware as required.* Transporting hardware to and from customer locations as directed by assigned tickets.* Working in collaboration with the Helpdesk and clients to resolve tickets as required.* Assist in the design and build of tools and equipment.* Assist with the operation maintenance and repair of equipment.* Practice and always comply with safety standards.* Resolve systemic issues providing short, medium, and long-term solutions.* Assist in the installation, maintenance, and general support of systems.About youWe are seeking an individual with previous experience in a similar role who is looking for a challenge in a busy and growing business. Proficiency in problem-solving and the ability to work independently with a strong attention to detail are crucial. Additionally, excellent communication skills and a customer-focused mindset are essential as our customers are our top priority.Please note that possessing a full UK Driving Licence and being comfortable with driving long distances, as well as having previous experience with EPoS and other retail IT hardware, are requirements for this role.
Back to searchHybrid Engineer
Purple Placements
Posted 11 days ago, valid for 14 days
Reading, Berkshire RG30 3HG
£48,000 - £57,600 per annum
Full Time
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Sonic Summary
- The Field Service Engineer position involves diagnosing and repairing EPoS equipment at remote sites based on assigned tickets.
- Key responsibilities include transporting hardware, collaborating with the Helpdesk, and assisting in the design and maintenance of tools and equipment.
- Candidates should have prior experience in a similar role, with strong problem-solving skills and attention to detail.
- A full UK Driving Licence and experience with EPoS and retail IT hardware are mandatory for this role.
- The position offers a competitive salary, although the specific amount is not stated, and requires previous experience in the field.
