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Our client based in Reading are looking for a Planner / Scheduler to join their team on a Temp - Perm basis.
As a Planner Scheduler, you will be responsible for scheduling routine service visits, dispatching callouts, managing the engineers’ diaries, completing permits and fulfilling paperwork requests amongst other responsibilities deemed necessary to role.
Key Responsibilities
- Schedule planned maintenance and reactive works for a team of engineers
- Complete relevant documents such as permits to ensure works go ahead as planned
- Work on multiple customer portals
- Manage the diaries including re-scheduling works to cover engineer absences or emergency works
- Provide first class customer service via phone and email for planning and admin queries for both internal and external customers
- Work with the relevant field line managers to utilize the engineers as productively as possible
- Work with other departments such as Sales, Billing, The Facilities Management Helpdesk and the Subcontractor team to help deliver the high level of customer service expected by our customers
- Report to the Planning team manager and mentors to help ensure individual and team KPIs are met
Skills and Experience
Essential
- Customer Service skills and experience
- Outstanding written and verbal skills
- Ability to multi-task and work well in a high-pressured environment
- Computer proficiency with the ability to handle multiple PC applications at once
- A strong sense of urgency, the ability to follow-through and have attention to detail
- Excellent decision making and problem-solving skills
- Good organizational skills
