- Develop the relationship with a portfolio of customers and ensure they experience the worth of our, services, products, and expertise.
- Ensuring compliance with relevant regulations and company policies.
- Managing all PAYE related queries for customers, including PAYE end of year procedures.
- Assist with the administration of workplace pension schemes, including enrolment, contributions, and reporting.
- Managing employee & HMRC queries and liaise with all levels of clientele.
- Progress, improve, and streamline internal processes.
- Collaborate with the implementation team to assist with onboard new customers.
- Advise clients on latest HMRC legislative changes.
- Experience in working withing client or bureau
- Experience / knowledge in end-to-end payroll
- The ideal candidate will have public sector experience (LGPS)
- Proven experience in payroll administration, with a strong understanding of payroll processes and regulations.
- Experience with workplace pension administration.
- Excellent attention to detail and accuracy, with the ability to handle sensitive information confidentially.
- Strong communication skills, both written and verbal, with the ability to explain complex payroll concepts clearly.
- Strong analytical and problem-solving skills, with the ability to identify issues and propose effective solutions.
- Ability to work well under pressure.
- Attentive to detail and organized.