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Customer Support Engineer

Flagship Consulting
Posted a day ago, valid for 18 days
Location

Reading, Berkshire RG17LT, England

Salary

£30,000 per annum

Contract type

Full Time

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Sonic Summary

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  • The Customer Support Engineer position in Reading offers a salary of circa £30k plus benefits.
  • The role requires proven experience in supporting customers with computer-based and networked systems, as well as mechanical and electrical repairs.
  • Candidates should possess a balanced mix of IT knowledge and repair skills, with training provided for specific repair tasks.
  • The successful applicant will work within a small team, providing technical support and resolving issues via phone and remote assistance.
  • This is a permanent position with a market leader in electronic locking systems, ideal for those looking to further their career in a supportive environment.

Customer Support Engineer (Tech Repair) 

Reading 

Permanent 

Circa £30k + benefits 

Our client is a market leader in the supply and installation of electronic locking systems into the hospitality and allied sectors supplying to both new build and replacement/refurbishment market in such as 5* hotels, hostels, student accommodation etc. This is an excellent opportunity with a market leader in their field and a company who look after their staff. 

The role is based at our offices in south Reading, Berkshire. 

The Role 

Technical Support to customers is a critical role within the Company. We have an established Technical Support team and have an opening for an Internal Customer Support Engineer. You will be working within a small friendly team, mainly office and desk based. 

  • Resolve technical issues by telephone and remote support where possible 
  • Maintain customer software backups and log 
  • Support external engineers 
  • Support Sales and AMS 
  • Repair equipment returned by customers 
  • Log call conversations on CRM and report to customers 

Experience Required 

Due to the nature of our business the successful candidate needs to have proven experience in supporting customers who use computer based and networked systems and experience of mechanical/electrical repairs. 

To be clear, this role involves support of companies who have our client product installed and part of that support is the repair of some products that may come back in under warranty hence the need for both customer support experience whether by phone, email or remote support as well as a flair for repair. So, we are looking for a balanced mix of skills between IT knowledge as well as having experience with mechanical/electrical repairs.  

Training is provided on the specific repair aspects of the role but having knowledge of working with low level live electrical/mechanical systems or previous experience is a great advantage. 

  • Previous experience in IT servicing/repairs 
  • Experience of telephone support 
  • Experience of electro/mechanical repair 

Remuneration 

  • Salary £30k 
  • 25 days leave 
  • matched pension 
  • Private healthcare 
  • Income Protection 
  • Plus more…. 

Apply Now! Or call me for a chat. 

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