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Customer Support Engineer (Tech Repair)
Reading
Permanent
Circa £30k + benefits
Our client is a market leader in the supply and installation of electronic locking systems into the hospitality and allied sectors supplying to both new build and replacement/refurbishment market in such as 5* hotels, hostels, student accommodation etc. This is an excellent opportunity with a market leader in their field and a company who look after their staff.
The role is based at our offices in south Reading, Berkshire.
The Role
Technical Support to customers is a critical role within the Company. We have an established Technical Support team and have an opening for an Internal Customer Support Engineer. You will be working within a small friendly team, mainly office and desk based.
- Resolve technical issues by telephone and remote support where possible
- Maintain customer software backups and log
- Support external engineers
- Support Sales and AMS
- Repair equipment returned by customers
- Log call conversations on CRM and report to customers
Experience Required
Due to the nature of our business the successful candidate needs to have proven experience in supporting customers who use computer based and networked systems and experience of mechanical/electrical repairs.
To be clear, this role involves support of companies who have our client product installed and part of that support is the repair of some products that may come back in under warranty hence the need for both customer support experience whether by phone, email or remote support as well as a flair for repair. So, we are looking for a balanced mix of skills between IT knowledge as well as having experience with mechanical/electrical repairs.
Training is provided on the specific repair aspects of the role but having knowledge of working with low level live electrical/mechanical systems or previous experience is a great advantage.
- Previous experience in IT servicing/repairs
- Experience of telephone support
- Experience of electro/mechanical repair
Remuneration
- Salary £30k
- 25 days leave
- matched pension
- Private healthcare
- Income Protection
- Plus more….
Apply Now! Or call me for a chat.
