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Reading, Berkshire
Service manager
Assistant Customer Service Manager

Assistant Customer Service Manager

Corecruitment International

Posted a month ago, valid for 16 days

Reading, Berkshire RG1 1LZ, England

£26,000 per annum

Full Time

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Sonic Summary

The Family Entertainment Centre in Reading is seeking an Assistant Customer Service Manager with a salary of £27,000+.
The role requires a minimum of 2 years of customer service experience and 1 year in a supervisory position.
Key responsibilities include ensuring exceptional service, leading the customer service team, and handling escalated concerns.
Candidates must possess strong communication, problem-solving, and organizational skills, and be available to work weekends and bank holidays.
This is an exciting opportunity to contribute to a new venue that offers food, drinks, and various entertainment activities.

Assistant Customer Service Manager – “Family Entertainment Centre”

Location: Reading

Salary: £27,000+

I am working with a great family entertainment centre who are looking to speak to enthusiastic and experienced Assistant Customer Service Managers. You will join a new Family Entertainment Centre in Reading. This exciting venue combines food, drinks, and a range of activities, including an amusement arcade, karaoke, pool, VR, augmented reality darts, and more.

Key Responsibilities:

Ensure exceptional service to create memorable guest experiences.
Lead and support the customer service team in daily operations.
Handle escalated customer concerns effectively.
Train and develop team members to meet performance goals.
Analyze trends and provide insights to improve outcomes.
Manage stock takes, purchase orders, and compliance with policies.

Qualifications:

Minimum 2 years of customer service experience and 1 year in a supervisory role.
Strong communication, problem-solving, and organizational skills.
Availability to work weekends and bank holidays.

Are you ready to be part of an exciting new concept, If you have previous Customer service management experience don hesitate and contact apply now!

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