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Bi-lingual Service and Admin Coordinator
Shifts: Monday- Thursday 8am-5pm and Friday 8am-2pm - Hybrid Working
Pay Rate: 92.85
Location: Reading (RG6)
This is a full-time temporary role for 12 months
The company you will be working for are committed to offer the best Customer Service experience to their customers.
As a Service and Admin Coordinator, you will be part of a multilingual team that covers all our EMEA regional support via email. You will play a key role in the success of our brand by exhibiting a positive attitude at work, being proactive as well having a high level of professionalism.
The coordinator is primarily responsible for approving warranty claims send by our Tech Team as well as arranging shipments to end users, manage stock and back orders for all our end users based in the EMEA region.
Language Skills:
- Excellent level of written and spoken English
- Plus, preferably one other language at excellent level (German, Turkish or French)
Job Overview:
- You will be required to review all warranty claims passed on by our Tech team for EMEA customers; respond to their requirements in an efficient and timely manner to ensure customer satisfaction.
- This involves approving/ rejecting claims after verifying entitlement, arrange shipment of relevant part, create refund requests, monitor stock levels as well as keeping customers informed about their delivery status in case of delays.
- Record activity in the CDAX database.
- Communicate regularly with other internal departments as well as courier and fulfilment centre to ensure they keep the customer satisfaction at a good level.
- Participate in regular hands-on product training to increase product knowledge.
- Regularly review, update, and create regional email templates used.
- When necessary, assist with queries from our website in regard to our e-commerce orders and queries.
- Manage and plan team building events as well as other office event related tasks.
- Perform other work-related duties as assigned.
