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Customer Service Executive

Mulberry Recruitment
Posted 3 days ago, valid for 14 days
Location

Redbourn, Hertfordshire AL3, England

Salary

£24,000 - £26,000 per annum

Contract type

Full Time

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Sonic Summary

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  • My client based in Redbourn is seeking a Customer Service Executive to join their team, focusing on providing exceptional service to customers.
  • The role requires experience in customer service, account management, or sales, ideally within a technology-based industry, with a salary of £25,000 per year.
  • Key responsibilities include managing customer experiences, exceeding expectations, and maintaining a high customer retention rate of 99.5%.
  • Candidates should possess excellent communication skills, a proactive attitude, and the ability to identify sales opportunities.
  • The position involves handling customer feedback, managing cases through CRM, and assisting other departments with customer-based challenges.

My client based in Redbourn are seeking a Customer Service Executive to join their team! You will part of a team that provides a remarkable service to our customers, and your key objective will be to establish relationships, identify opportunity and maximise customer retention, through office-based support. You will be responsible for managing all aspects of the customer experience for a number of customers.

Duties and Responsibilities

Supporting your customer base and exceeding their expectations.

Identifying and creating opportunities that benefit your customers.

Working closely with our Partners, building relationships and co-ordinating opportunities together.

Performing account reviews

Making sure your customer retention is as impressive as the rest of our teams and be a contributor to our 99.5% retention rate.

Handling both incoming and outgoing customer sales and service calls.

Creating and managing various cases through CRM.

Work through your call alerts, and check for signs of fraud.

Developing a good product knowledge to educate customers in alternative services. e.g. Mobiles, Connectivity, VoIP.

Document and resolve faults, or hand over more complex issues to third line support and follow up when resolved to check it was an effective and remarkable experience.

Handling General Billing queries.

Understanding & pre-empting the threat from competitors.

Using company reporting mechanisms to prioritise your daily/weekly actions.

Handling customer feedback and complaints both on the phone and in writing.

Assist other departments to resolve customer-based challenges.

Skills and Experience

Customer service, Account management or Sales experience.

Ideally has worked in a technology-based industry.

Excellent communication skills.

A proactive, positive (win-win) attitude.

Ability to recognise and pursue a sales opportunity

Office 365 knowledge competency

Proactive approach and ability to bring new ideas to the team.

Ability to forge lasting relationships with customers and partners.

Good time management skills and ability to prioritise workload.

Apply now in a few quick clicks

By applying, a CV-Library account will be created for you. CV-Library's Terms & Conditions and Privacy Policy will apply.