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Do you enjoy speaking with customers and making a difference? Do you have strong admin skills? If so, then this could be the move you've been looking for!
Benefits
- Basic Salary of £23,700
- Office and Hybrid working pattern
- Company pension plan
- Company Life Assurance Plan
- 28 days paid annual leave
- Opportunities for future training and career development
- Daily Refreshments including selection of Fruit
Duties
- Reviewing and actioning accounts accordingly at various diary statuses ensuring they are going in the correct direction.
- Updating of computer records following activity on an account such as an Enforcement Agent visit, telephone call, or correspondence.
- Negotiating payment arrangements following client guidelines.
- Dealing with correspondence. Some standard computerised letters are available on our system; however, you will be required to compose bespoke replies.
- Dealing with telephone calls from defendants, clients, debt advisory groups and third parties to resolve accounts.
- Dealing with a customer or authorised third parties who attends our offices to resolve accounts.
- Deal with potentially vulnerable customers and ensure we are taking the correct action depending on the client’s guidelines.
- Understand the different forms of Insolvency and the impact they have on the regulations we work to.
- Answer customer inquiries in relation to Insolvency proceedings via telephone or correspondence.
- Always ensure a high standard of service. Remaining empathic, calm, and acting in a professional, respectful, and ethical manner, even when faced with potentially challenging accounts.
- Covering other job roles namely Contact Centre, Client Liaison, Enquiry Officer, and Attachment of Earnings Administrator where required.
- Assistance with any other duties that are within the scope of the job purpose.
