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Call centre supervisor
Contact Centre Manager

Contact Centre Manager

HR EMPLOYMENT BUREAU LIMITED

Posted 18 hours ago, valid for 3 days

Redditch, Worcestershire B97 5LN

Full Time

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Sonic Summary

The position is for a Contact Centre Manager with a salary range of £32,000 to £36,800 per year.
This is a permanent, full-time role requiring 40 hours of work per week, including flexibility for weekend coverage.
Candidates must have proven experience managing large teams in a contact centre or similar environment.
Key responsibilities include managing a team of collectors, setting revenue targets, and providing coaching to team members.
Excellent communication and managerial skills are essential for encouraging teams to achieve their targets.

Contact Centre Manager £32000 to £36800Permanent Position Full Time 40 hours per week Must be flexible and able to cover weekends when required

Our client are looking for an experience Contact centre manager.

You would be responsible for managing a team of collectors, in all aspects of their job.Monitoring and setting revenue targets, daily, weekly, and monthly.Lead and motivate you teams and provide coaching Liaise with other departments when required Maintain and stay up to date with all policies and regulations Work closely with dialler and campaign managers

Key Skills

Must have proven experience managing large teams with in contact centre or similar environment Experience with coaching individuals and teams Ability to set meet and exceed targets Excellent managerial skills Excellent at communicating to encourage teams to achieve targets Strong verbal and written skills Must be flexible and able to work weekends if required

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