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Customer Retention Manager

Customer Retention Manager

Eligo Recruitment

Posted a day ago, valid for 15 days

Redditch, Worcestershire B97 5LN

£48,000 - £57,600 per annum

Full Time

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Sonic Summary

The Customer Retention Manager position is a permanent role requiring three days in-office work in Worcestershire and two days working from home.
The salary for this position is up to £55K, with additional benefits including a bonus.
The role focuses on developing and executing customer loyalty programs to drive retention and increase customer lifetime value.
Candidates must have proven experience in loyalty management and CRM, along with excellent communication and project management skills.
This position is ideal for those who thrive in a fast-paced environment and are passionate about customer loyalty strategies.

Customer Retention ManagerPermanent 3 days a week in office in Worcestershire, 2 from homeSalary up to £55K plus benefits including bonus Overview:The Customer Retention Manager will play a pivotal role in developing and executing the company's customer loyalty program. This position will focus on driving customer retention, increasing customer lifetime value, and supporting the overall business strategy.Key Responsibilities:

Develop and manage loyalty initiatives, including the company's loyalty program and other customer retention strategies.
Collaborate with cross-functional teams (marketing, sales, operations, etc.) to ensure consistent program execution across all channels.
Analyse customer data to identify opportunities for improvement and optimise the loyalty program.
Develop and manage the loyalty program budget and track performance against key metrics.
Stay up-to-date on industry trends and best practices in customer loyalty.

Qualifications and must-haves:

Proven experience in loyalty management.
CRM experience is essential.
Loyalty strategy and facilitating loyal programmes
Excellent communication and interpersonal skills.
Ability to work effectively in a fast-paced environment.
Strong project management skills.

If you think this role could be a good fit for your skills please reach out to Meg at Eligo. Eligo Recruitment is acting as an Employment Business in relation to this vacancy. Eligo is proud to be an equal opportunity employer dedicated to fostering diversity and creating an inclusive and equitable environment for employees and applicants. We actively celebrate and embrace differences, including but not limited to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, and disability. We encourage applications from individuals of all backgrounds and experiences and all will be considered for employment without discrimination. At Eligo Recruitment diversity, equity and inclusion is integral to achieving our mission to ensure every workplace reflects the richness of human diversity.

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