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Customer Service Coordinator

Customer Service Coordinator

Pertemps Redditch Commercial

Posted 8 hours ago, valid for 9 days

Redditch, Worcestershire B97 5LN

Full Time

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Sonic Summary

Our client is seeking a Customer Services Coordinator to manage customer orders and inquiries.
The role requires a proven track record in a similar account management or customer service position, along with strong negotiation and complaint handling skills.
Candidates should have logistics experience and strong IT skills, particularly in Excel, with previous import experience being advantageous.
The position offers a salary range of £24,000 to £30,000, depending on experience, along with additional benefits.
This is a full-time role with a 40-hour contract and free parking available on site.

Our client is looking for a Customer Services Coordinator role to process and coordinate customer orders and deal with any enquires. You will be the main point of contact for a small number of large customer accounts. This is a busy and exciting role where they would want you to build and develop existing relationships providing delivery advice/ order acknowledgement etcCustomer Services Coordinator duties:-Process new and existing customer enquiries and orders via phone or emailProvide delivery timescales to customersLiaise with key departments to ensure order availability and lead timesMonitor stock levels of packaging, products and finished goodsMonitor and coordinate the production process to ensure orders are processed on time and advising customers of any delays or issuesLiaise with customers to obtain regular forecasts and liaise with internal departments to ensure they are able to fulfil customers’ requirementsThe successful Customer Services Coordinator will have the following skills and experience: -A proven track record in a similar account manager / internal sale or after sales role customer service role.Strong negotiation skillsComplaint handling experienceLogistics experience handling deliveries etcStrong IT skills – particularly excel but PowerPoint as well would be a distinct advantagePrevious import experience would be advantageous but no0t essentialIn return you can expect to receive a basic salary of between £24000-£30,000 depending on your experience plus the benefits below

40-hour contract
Free parking on site

If you think you have the skills and experience that my client is looking for then please call Michelle Laight on or alternatively click APPLY and I will be in touch soon.

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