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Field Service Lead
Location: Redditch, UK (International travel up to 50%)
Job Type: Full-time, Permanent
Benefits:
- 25 days holiday + 8 bank holidays (option to buy 5 more)
- 7% employer pension contribution
- Westfield Health cover & Employee Assistance Program
- Death in Service (4x salary)
- Cycle & Electric Car Scheme (eligibility applies)
- 10% salary in shares after 1 year
- Costco membership option
- Enhanced maternity & paternity policies
About the Role
We're seeking a Field Service Lead to act as the first point of contact for in-field technical support, ensuring quick and effective issue resolution. You'll work closely with customers, service partners, and internal teams, conducting on-site investigations, coordinating repairs, and improving service processes. This role is key to enhancing aftersales support in the growing vehicle electrification sector, with strong career development opportunities.
Key Responsibilities
- Technical Support & Troubleshooting - Investigate and diagnose issues with eCompressor systems, conducting on-site inspections and limited repairs to minimise downtime.
- Customer & Service Network Support - Work with OEMs and service centers to ensure timely, effective solutions, offering technical guidance and training where needed.
- Issue Tracking & Coordination - Maintain detailed records of in-field issues, warranty claims, and service activities, ensuring efficient tracking and resolution.
- Process Improvement & Compliance - Support the development of service procedures, ensuring compliance with best practices and quality standards.
- Collaboration & Feedback - Act as the voice of the customer, providing feedback to engineering and product teams to drive continuous improvement.
Requirements
- HNC/HND or equivalent in a technical field (electrical/mechanical focus beneficial)
- Experience in field service supporting electro-mechanical systems
- Strong problem-solving, communication, and report-writing skills
- Process-driven, organised, and adaptable to a fast-paced environment
Desirable
- Background in automotive supply chains, vehicle mechanics, or quality processes (8D, APQP, PPAP)
- Experience in vehicle mechanics, electronics, or compressor systems
CVs in Word Format to (url removed)
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