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- Serve as the primary commercial contact for repeat business, ensuring that all proposals are compliant with company goals and customer service objectives.
- Oversee the creation and submission of commercial proposals (quotations) for repeat business, ensuring they meet profitability targets.
- Collaborate with sales and management teams to ensure all quotations align with financial goals.
- Track, manage, and resolve commercial discrepancies related to repeat orders.
- Work closely with the planning team to ensure that quoted lead times are both realistic and achievable.
- Maintain and manage sales order tracking systems in accordance with company processes.
- Ensure compliance with export regulations and licensing requirements, including supporting training as needed.
- Monitor and report on key performance indicators (KPIs) related to the commercial process.
- 3 years plus experience in Sales Order Processing.
- Proficient in MS Office and other IT tools.
- Ability to manage customer relationships and collaborate across teams.
- Detail-oriented with a proactive approach to identifying opportunities for cost-saving measures.
- Health and safety-conscious, with a commitment to following legislative standards and company policies.
- Strong focus on quality, ensuring tasks are completed right the first time.
- Planning and project management skills.
- Strong decision-making and prioritisation abilities.
