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Service Hire Administrator

Pearson Whiffin - Business Support
Posted a day ago, valid for a month
Location

Redditch, Worcestershire B98, England

Salary

£24,000 - £28,800 per annum

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Contract type

Full Time

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Sonic Summary

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  • The position is for a Service Hire Administrator based in the West Midlands, offering a salary of approximately £30-35k depending on experience, with the potential for negotiation and benefits.
  • The role requires a strong background in industrial hire processes and at least some experience working in a relevant hire administrator role.
  • Candidates should possess excellent communication skills, attention to detail, and the ability to manage multiple tasks in a fast-paced environment.
  • This opportunity includes the potential for career progression into management, along with benefits such as 25 days of annual leave and a supportive team environment.
  • The working hours are Monday to Friday from 8am to 5pm, with the requirement for some out-of-hours availability to handle queries.

Service Hire Administrator

West Midlands

c.£30-35k dependent on experience, negotiable + bens + PROGRESSION

Monday to Friday 8am-5pm (5 days on site)

Exclusive new role you wont see this advertised anywhere else!

Are you a proactive hire administrator with a strong background in industrial hire processes?

Do you thrive in a fast-paced environment and have a keen eye for detail?

If so, we have an exciting opportunity for you!

We are on a mission to source a positive, professional and ambitious Senior Hire Administrator for our client, a dynamic, fast-growing business who is head-quartered and based in the West Midlands (with depots elsewhere in the UK), who service the whole of the UK. This is a fantastic chance to work for a forward-thinking company offering stability and the opportunity to develop your career within the hire industry.

If you want to prove yourself in a position where your dedication will be recognised and rewarded with genuine opportunities to fast track into a management role, this might be the role for you!

As a Senior Hire Administrator, you will be:

  • Seamlessly coordinating the hire process from start to finish ensuring all parts of the process and associated documentation is in place, accurate and compliant
  • Contract management
  • Monitoring performance against jobs/SLAs/KPIs
  • Reporting on and analysis of key data in relation to response times and customer feedback
  • Managing the hire schedule, using your top-notch communication skills to liaise with clients and internal teams to meet deadlines
  • Handling queries and providing exceptional customer service to all stakeholders; this may include some out of hours availability
  • Dealing with complaints and looking to resolve proactively and with good turnaround times
  • Maintaining records and ensuring all data is accurately logged
  • Contributing to the improvement of data interrogation, CRM system management as well as general processes in relation to the hire process
  • Supporting the wider team with administrative tasks as required

To be successful in applying for this role, you will have:

  • Experience working for a rental business in a relevant hire administrator role
  • A positive, high-energy personality who is flexible and proactive in their approachwith a good sense of humour
  • The ability to keep calm under pressure and solve problems on the spot
  • A meticulous attention to detail at all times
  • Good numeracy skills with the ability to use google sheets (Excel) to at least an intermediate level (creation and manipulation of formulas and use of basic functions as a minimum)
  • A strong work ethic with ambitions to progress long term
  • Great relationship building skills with an understanding of adapting approach to the audience
  • Natural leadership ability
  • A calm confidence in your ability with a focus on continuous development both personally and professionally

Whats in it for you?!

  • The chance to work for an exciting business and be a part of their growth at a point of rapid expansion.
  • Fast track into management for the right person this role could develop hugely!
  • Opportunities to upskill indefinitely
  • 25 days annual leave & BH
  • Fun, supportive team

Apply now for immediate consideration!

This role is being managed by Nicole Howe, Recruitment Consultant for Pearson Whiffin Recruitment.

Not quite the right role but still looking?

Whether you are entry or Executive level, our team of experienced Recruitment specialists can help you with your career. We are Kents leading independent consultancy and pride ourselves on delivering an exceptional service to both candidates and clients.

Find us on Facebook @PearsonWhiffinRecruitment and Instagram @PearsonWhiffinRecruitment.

By working with us, you will be helping support charities across Kent; we have raised over £50,000 so far!

Apply now in a few quick clicks

In order to submit this application, a TotalJobs account will be created for you. As such, in addition to applying for this job, you will be signed up to all TotalJobs’ services as part of the process. By submitting this application, you agree to TotalJobs’ Terms and Conditions and acknowledge that your personal data will be transferred to TotalJobs and processed by them in accordance with their Privacy Policy.